No internet or too slow speed prior to bill

Liz_13
Switched-on
1 Reply 442 Views

In last 6months I have noticed that prior to my AGL bill is generated, my internet stops working. I have to restart my modem and wait until next day. I always have found it weird and thought to report this whether others also encountered the same instance.

 

Moreover, My internet plan should allow me 100/20 download/upload speed. Two weeks before there was no internet. since last week internet speed is low. 

Since I am not stopping to pay my bill, I am fully entitled to receive my service accurately to my plan. 

 

 

1 REPLY 1
Natasha_AGL
AGL Moderator
0 Replies 410 Views

Hi, 

 

I am sorry to hear that you are facing issues with your nbn connection. I have directly messaged you to get some more information about this. 

 

Kind regards, 

Natasha.