Internet

[Soma]

Hello,

My internet has been down since yesterday, and this is not the first time this has happened. I contacted your customer support, and your representative told me the service would be restored within five hours. However, the internet is still not working.

At the same time, you charge customers extra fees for late payments and have increased the price of the internet plan. As a paying customer, I expect a reliable service that matches what I'm paying for.

I would appreciate it if you could resolve this issue as soon as possible, explain the reason for the outage, and consider appropriate compensation for the period I have been without service.

Thank you.

[ChrisE_AGL]

Hi @Soma 

I always first suggest checking if there is an outage to check our outage tracker as this will advise if it's currently being worked on. 

If after checking you find that it's not a widespread outage and only on affecting yourself, please reach out to our support team who will be able to assist further. 

Thank you, Chris