why is it so slow?

slow_AGL
Switched-on
3 Replies 970 Views

i joined agl last week and today it's so slow, it takes at least 10 seconds to start loading a page, and sometimes minutes to fully load

 

i called support and i've been waiting for them to answer the phone for 25 minutes now

 

is it always like this?

4 REPLIES 4
AGLZAC
AGL Moderator
0 Replies 958 Views

Hi, 

Sorry to hear you are having issues with your NBN service. 

Can I confirm, have you tried power cycling your modem? 

Have you checked your cabling?

Have you tried and alternative DSL or ethernet cable?

Have you power cycled your NTD/NCD if you have one?

 

Regards, 

Zac

MonsterAMG
Switched-on
1 Reply 939 Views

Same here, 40mins and still waiting for someone to answer.

Mia_Arya
Switched-on
0 Replies 933 Views

Since yesterday night, I can't log in to any game!!!! And I can't log in to the Bank App when my phone connects to wifi...what happened to the internet?

Sheena_AGL
AGL Moderator
0 Replies 894 Views

Hi @MonsterAMG 
I am sorry to hear you're facing similar issues.
If you can call us on 131 245, or chat to us on our live chat platform, we will be able to assist further.
Thank you, Sheena
AGL Telecommunications