Nbn connection

[Rafi230]

I have been waiting for nbn connection since 14th May, AGL keep rescheduling nbn connection, i am very much disappointed about this. Did not get any update from AGL. I am thinking to move my electricity, gas connection to other providers. At least they know how to value of their customers. Very very disappointed customer service. Unbelievable.

[Sheena_AGL · Accepted solution]

Hi @Rafi230 

I can't imagine the experience you have had with trying to get the internet connected since May. That would be quite frustrating.

@merry678 Is right in this situation, the first thing you want to do is contact us and we can take a look into this further, then making a complaint. Our complaints team will be able to get this fixed for you, if we weren't able to get it fixed for you when getting this escalated for you.
I would really appreciate if you give us a call on 131245 and ask to speak with the escalation team.
Thank you, Sheena
AGL Telecommunications

[Mel8888]

Why would the be watching nbn makes no sense 

[Mel8888]

I love agl they’re the best