Internet bill rising from $54 to $82.99

[M_P]

I don’t know if anyone has the same issue. I just got the internet bill for December and it is extremely higher than my regular plan fee. I am on a $54 monthly plan but it is $82.99. I searched my mailbox and there is no any notification regarding this. I am not sure if it is an error. 

[patriciahurdle1]

Yes, YES! I received mine today for the Basic plan. I have not had any notification.

[Gumwallaby]

Yeah.  Same issue different amounts to you, but a def increase and no explanation other than a cryptic line about Home basic with credits and charges.  No idea what is going on.
UPDATE- I checked with AGL.  They failed to account for some kind of credit.   I imagine the problem with billing is systemic but suggest you query your bill. Good luck

[Sheena_AGL · Accepted solution]

Hi @M_P 
I am really sorry to hear your internet invoice is higher than expected.
We did have a price change for our NBN plans, however we ask you to give us a call on 131245 so we can look into this further, the invoice shouldn't be $82.99 so we would love to take a look into this.
Kind regards, Sheena
AGL Telecommunications

[Gumwallaby]

Not resolved at least not as you might hope.  My bill went from $69 to $85.23

I asked for the price hike email twice, once by phone and once online messanger.  Also asked for a call back re pricing.  Nothing.  I also called re clarrification fof my bill.  Useless.  So, I have left AGL internet as AGL client service sux.  

Clearly the AGL profit in subscriptions justifies the churn.  However, it is very shortsighted when electriity, gas and mobile are cobranded in a very competitive market.  I will change my provider from AGL over the next few months for better deals from your competition.

The usual telecom churn practice is fine if it is not associated with other like branded product.  Eventually, customers will leave all catogories not just comms.  Be aassured I will advise anyone I know not to use AGL services as it is obvious customer loyalty is only a one way street.  

Good luck