Connection

Peterf
Switched-on
2 Replies 1215 Views

I've received my new modem, it's all plugged in and working. Lights are on. I can connect to it with my devices but it has not internet. The app still says connection in progress and would take 24-48hrs. But it's been a week since I signed up with them. No one is on their support line or responding to my emails/chats. Has anyone had this issue and been able to fix it?

5 REPLIES 5
David_AGL
AGL Community Manager
1 Reply 1209 Views

Hi @Peterf , which modem are you using?

Peterf
Switched-on
1 Reply 1208 Views

It's a tp link vx230v

shammashaik
Switched-on
1 Reply 1174 Views

I am also experiencing the same

Ilikegreenapple
Switched-on
0 Replies 1159 Views

I am having the same issue

David_AGL
AGL Community Manager
0 Replies 1123 Views

If you're using an AGL supplied modem and you're unable to get online, I encourage you to get in touch with AGL support by phone so they can walk you through the troubleshooting process. Wait times for support are improving, and calling early can help with this as well.