Charged twice for initial NBN connection

Geckobiscuit
Switched-on
1 Reply 1522 Views

I have been charged 2 x times the $300 first time NBN Connection fee.

 

i.e. Should have been charged $300 but have been charged $600

 

I am using this forum because the text / chat option is never answered, and the wait times on the phone are too long.

 

I just want my bill corrected before it is due!

1 REPLY 1
David_AGL
AGL Community Manager
0 Replies 1517 Views

Hi @Geckobiscuit. As you've noticed, we've got high volumes of calls right now and wait times are much too long. Unfortunately, this isn't something we'll be able to resolve through Neighbourhood - Sorry I can't assist you more directly. Messaging via your My Account page or the AGL app will be your best bet to avoid waiting in the phone queue..