Charged twice for initial NBN connection

[Geckobiscuit]

I have been charged 2 x times the $300 first time NBN Connection fee.

i.e. Should have been charged $300 but have been charged $600

I am using this forum because the text / chat option is never answered, and the wait times on the phone are too long.

I just want my bill corrected before it is due!

[David_AGL]

Hi @Geckobiscuit. As you've noticed, we've got high volumes of calls right now and wait times are much too long. Unfortunately, this isn't something we'll be able to resolve through Neighbourhood - Sorry I can't assist you more directly. Messaging via your My Account page or the AGL app will be your best bet to avoid waiting in the phone queue..