I asked for the price hike email twice, once by phone and once online messanger. Also asked for a call back re pricing. Nothing. I also called re clarrification fof my bill. Useless. So, I have left AGL internet as AGL client service sux.
Clearly the AGL profit in subscriptions justifies the churn. However, it is very shortsighted when electriity, gas and mobile are cobranded in a very competitive market. I will change my provider from AGL over the next few months for better deals from your competition.
The usual telecom churn practice is fine if it is not associated with other like branded product. Eventually, customers will leave all catogories not just comms. Be aassured I will advise anyone I know not to use AGL services as it is obvious customer loyalty is only a one way street.
If you use AGL just remember you are a cash-cow not a client or customer worthy of service.
