Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

Agl rewards not working for months


Agl rewards has stopped working since its transition. I tried to clear my cache, use different browsers but it did not work. Half a year ago I contacted a customer service representative via an online chat and was told someone will get back to me but I received no phone calls from AGL. This is extremely frustrating because I’m a loyal customer and I don’t understand why AGL can’t resolve such a simple issue for me.



I have tried to approach AGL on this issue many times and have often been promised action. NONE EVER COMES. I have not been able to access Rewards for two years. 

AGL Moderator

Hi Huckle! 


Welcome to AGL Community! 


I highly encourage you to have a read of this thread AGL Rewards - unavailability in My Account FIXED as this may help. 


Thank you 



Hi Ellen1,

When I click the AGL Reward, the page shows nothing.



AGL rewards does not work for me. I have both gas and electricity account. Can you please help?


screen says access denied. Huckle


What does that mean and what do I do?

I can't see the Rewards tab.

AGL Community Manager

@Wandoo You're unable to see the rewards tab at all when you're logged into My Account


If so,  please send me via private message a screenshot of your My Account page including your account number and I will have it looked into. To send a private message, click my name.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.


I can’t see a rewards tab either can you please help. Thanks