double bills_change to billing cycle

John123456
Switched-on
1 Reply 496 Views

I have received 2 bills for the same period, 2 slightly different amounts. It appears the 2nd bill amount and date were the correct one.

I have monthly billing as I find this easier to manage HOWEVER dates on both bills show a change to 3 monthly billing.

My next emaill from AGL showing the new format of the bill states there is no change to  my billing cycle.

 

1 REPLY 1
-Olgi-
AGL Moderator
0 Replies 491 Views

Hi @John123456

 

Welcome to AGL Neighbourhood!

 

We would need to look into your account to see what's happening with your billing cycle. I'll send you a private message to grab your account details.

 

Kind Regards,

-Olgi-