Wrong billing period on Overview

[MichelleH1]

I have a monthly bill (electricity only), and it still shows as such in my settings.   But on the Overview main page which usually shows that month's usage,  the Cost To Date is currently showing 5 months' worth from Sept 29 to Feb 15, with a price to match - much higher than the usual monthly one.

This hasn't happened before.  Should I be worried, or is it an anomaly? 

Are others getting the same thing?

My bill is based on an actual reading, so hopefully that might fix it in a couple of weeks' time?

[ChrisE_AGL · Accepted solution]

Hi @MichelleH1 

That is unusual, there are a few things that I'd like to check with you regarding this. 

If this is happening on the app, could you please try uninstalling and reinstalling, or if using web browser try clearing your cache. 

Otherwise, you can send me a Private Message, and I'll be happy to look into this further for you. 

Thanks, Chris
 

[MichelleH1]

Hi Chris, thanks for that.

It's on both app and computer - I uninstalled & reinstalled the app but no difference.

I'm no stranger to unusual things happening.  🙂

cheers

[MichelleH1]

This has been solved overnight and is now back to normal.   Thanks to Chris for the help!

[ChrisE_AGL]

Hi @MichelleH1 

I'm glad to hear this is all fixed up for you. 

My absolute pleasure being able to assist you with this, if for whatever reason this happens again, please just reach out and we'll be able to get it sorted. 

Thanks, Chris