MichelleH1's latest conversations

MichelleH1 Conductor
17-02-2026

Re: Wrong billing period on Overview

This has been solved overnight and is now back to normal. Thanks to Chris for the help!
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MichelleH1 Conductor
16-02-2026

Re: Wrong billing period on Overview

Hi Chris, thanks for that. It's on both app and computer - I uninstalled & reinstalled the app but no difference. I'm no stranger to unusual things happening.  cheers
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MichelleH1 Conductor
16-02-2026

Wrong billing period on Overview

I have a monthly bill (electricity only), and it still shows as such in my settings. But on the Overview main page which usually shows that month's usage, the Cost To Date is currently showing 5 months' worth from Sept 29 to Feb 15, with a price to match - much higher than the usual monthly one. This hasn't happened before. Should I be worried, or is it an anomaly? Are others getting the same thing? My bill is based on an actual reading, so hopefully that might fix it in a couple of weeks' ...
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