Someone used my phone number to create an account

Reuben24
Switched-on
1 Reply 3446 Views

I don't have an account with AGL but I got a text message from AGL about an energy connection happening with a newly created account. I think someone might have mistyped their phone number when creating their account. How do I remove my number from receiving notifications from this account? 

1 REPLY 1
Ellen1
AGL Moderator
0 Replies 3416 Views

Hi Reuben24!

 

That would be frustrating, I am sorry about that.

 

If you reach out to our Webchat team here, they will be able to help you with that. 

 

Thank you 

 

Ellen