Solar Credit Refund

[Ian-D]

I contacted AGL regarding non receipt of the solar credit which they has not refunded for some time. I was not getting anywhere with them and had to resort to lodging a complaint with the Energy & Water Ombudsman. The intervention by the Ombudsman resulted in my getting the refund. I subsequently received a phone call from AGL who informed me that they automatically send the refund on 27th October each year. I asked why I didn't receive a refund in October 2020 with a response that they were unable to explain. I then asked would I receive a refund this October '21 to which the reply was yes. I then said then I don't have to do anything further and the response was no that it would happen automatically each year. Needless to say that October has come and gone with no receipt of the current credit. The Ombudsman phoned me shortly after AGL sent the payment and they said that if I have further problems to contact them again quoting the reference number they gave me. Looks like that will have to happen. Sad really that I have to resort to lodging a further complaint when one considers that not only am I a customer, but, also a shareholder.

[Scorpio]

I am still having the same trouble with them in 2024.  I was down to one operator was about to refund the Government rebate which hasnt been credited to my bill then i was switched to another operator.  The 2nd operator told me i will get it when i close the account lol. I asked for a supervisor who said it can be refunded to my bank account, then to be told to send through proof of ownership of the same account they have been depositing to for like 10 years.  A screenshot she said.  I have no idea how to do that stuff and put the screenshot in their dumb chat box so now i have to wait 14-16 days for a cheque then drive for 30 mins each way to a bank.  Like really ?

[Ian-D]

Energy retailers can't pay out any Government rebate that is showing as a
credit on your account.
Up until the latest round of Government rebates, the only way it was paid
out was when a customer changes providers and/or closes the account. My
gripe with AGL was because of their failure to pay the solar feed in
credit, not the Govt. rebate.