Hi. I am from Klemzig SA, and have purchased a plan with AGL for power and gas. I have been paying the bills on time for my entire year of subscription. there has been no bill overdue for me. After 1 year of my subscription, later in May 2026, i got a bill for 2600 AUD, which was explained as the older bills have been estimated inaccurately, and this bill is the accurate charge for all the under estimated bills. This bill didnt have any components to explain the split of the amount. All i could see is that there are a lot of reversals and additions to the bill, which upon enquiry could not get a decent explanation. While this is on, I have vacated the premises and closed the account with AGL, and decide to arrange a payment method for this. To my shock, i have received another bill in 25 days time which said the total bill is 3300AUD.
When i tried to contact the resolution department regarding this, I got no other replies except one "Pay your bill on time, otherwise it will be escalated". When asked about they also mentioned that they dont have an open forum, where i can take this to the public view, which is rude and a false statement as this Neighbourhood portal is for that process.
I was also told that there is no grievance redressal mechanism to help when the customers are in plight, I cant believe how an agency would reside without these kind of mechanisms. They are never bothered about the customers, and want to make the most money from the customers through informal means.
I lost my trust in AGL when they issued a bill of 600AUD just for power, just for 25 days, and my usage has been the same for the entire consumption period.
When AGL promoted the annual average bill for power as 3000 aud, how can they bill me 3300 AUD just for 6 months, i am standing helpless here, and have been receiving threat emails that this might be escalated.
Can i get someone to help in this,
Although what kind of an agency doesnt have a face face office for customer complaints, thats is totally brutal and adds up to the conspiracy that they are trying to annihilate customers.
