High unexpected bills

[Ash1234]

I have repeatedly reached out to customer service but it seems like I'm giving my time for no reason. I received unexpected high bills for the first month of the service which I have been explaining the initial meter reading is wrong which also makes sense from second month utilization.

Could I please ask for assistance 

[ChrisE_AGL · Accepted solution]

Hi @Ash1234 

I understand that it can be quick alarming to get an unexpected high bill, What I will do is send you a Private Message as if you have a meter reading of what it was when you started, we'll be able to update it for you.

Thanks, Chris