Fraudulent message

[Lox09AGL17]

Received 2 txts on mobile sending verification codes.  Rang 131245 but did not get any answer from hard to understand operator.  This request was not initiated by me & am concerned for mobile safety    Thank you Jean B

[David_AGL]

Hi @Lox09AGL17 ,

It's definitely good to be cautious about this sort of thing. 

We don't use email for customer support, but if you're having trouble getting your issue resolved over the phone, Messaging through the app or My Account page is another option. If you continue to see texts like this come through, it should be investigated.