Hi @Kharaljeewan143, Thank you for taking the time to reach out to us.
As long as it is an active residential account, you may be eligible for various assistance provided by the NSW Government.
If you hold an eligible concession card, please contact us so we can add this to your account, you can find how to contact us by heading to www.agl.com.au/contact-us
You may also be eligible for EAPA, you can find further information via Services NSW https://www.service.nsw.gov.au/transaction/energy-accounts-payment-assistance-eapa-scheme.
Further information in regards to financial support can be found on our website, please head to https://www.agl.com.au/help-support/energy/financial-support-and-customer-assistance/financial-suppo...
Kind Regards,
Natalie
