Duplicate monthly bill

[intake159]

Was changed to monthly billing however, got a bill due on 9 October which was paid on the 7 th. Then got an e mail on 19 October stating that the amount was due. Phoned to explain that the bill was paid on 7th and asked why, 12 days later, was the bill sent. I was told to ignore this as my account is actually in credit! Hope this isn't a theme and my credit rating is not going to be affected!

[Deepesh_AGL · Accepted solution]

Hi intake159, Thanks for reaching out. We are sorry to hear that you received multiple bills within a short duration.  If you have made any additional payments to your account please feel free to contact us to organise a refund. Credit rating and default listing usually come into the picture at the very end of our collection process if we are unable to reach our customer to organise an arrangement. We can assure you that this will not impact your credit in any way. We apologise for any inconvenience. Cheers, Deepesh