Hi @Tanisha, occasionally the App or My Account is a few days behind our central system in updating, but if your issue has persisted for 5 weeks, and a clean delete and re-install hasn't resolved the issue, I would get in touch with us here.
One of our friendly staff members can troubleshoot any issues you have, or refer the issue to our IT team if it can't be resolved via chat or over the phone.
Kind regards,
Xander
