Billing extension

[kemnob]

I can't pay the bill until the 25th

[Basil_AGL · Accepted solution]

Hey @kemnob, 

If you need more time to pay your bill you can request a payment extension in My Account, the AGL app.

My Account

1. In the My Account 'Overview' tab, find the bill you'd like more time to pay
2. Select 'Payment assistance'
3. Select 'Extend my due date'
4. Choose the number of extra days you need and select 'Confirm'.
   
   

The AGL app

1. In the AGL app 'Billing' tab, select your bill
2. Select 'Payment assistance'
3. Select 'Set up' next to Payment Extension
   
4. Choose the number of extra days you need and select ‘Confirm’.

If you're having trouble, send us a message in My Account or the AGL app. Have your account number and recent bill handy.

Cheers, Basil