disconnection not processed

[hank]

Hi,

Selling my house meant I needed disconnection  and change of address for my last bill. Arranged this in online chat on  09/06/2021 and got promised that everything would be arranged by 24.06.2021.

Received  now my bill on the old address and billing went on till 26/07/2021.

So actually nothing happened with my request to disconnect

[David_AGL]

Hi @hank ,

Sorry to hear about that. We won't be able to address this within the Neighbourhood community because it's an issue with your specific account, but if you log in to your My Account page and click "Message Us" you'll be able to discuss the issue with a customer service agent.

You can also tap the message 💬 icon in the app.