billing and credit

Pingo
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1 Reply 3634 Views

Hi,

 

I have been moved to AGL from Amaysim. Just got your email and checked my account.. Your initial email confirmed a credit of my rollover kWH but there is no mention or an credit in my account. I have approximately about about 370 kWh rolled over. Please advise asap. I am not paying until my rollover kWh have been credited and used up.

 

Thank you.

 

Surush O

2 REPLIES 2
jgoodlet
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1 Reply 3574 Views

I have also not received any credit. I had over 673kWh which I was planning on using during the summer period. These are kWh that I have paid for and i expect them to either be used against my next bill or refunded to me.

Pingo
Switched-on
0 Replies 3569 Views

Be persistent and you will get a refund. I just got it on Thursday 11th. I also changed my electricity retailer to QuickEnergy. Substantially cheaper than AGL and quick personal service whereas AGL is very poor.