Why did AGL issue me a paper check for the credit of my last bill?

Graha_m
Switched-on
1 Reply 1111 Views

I received a paper check for the credit amount on my last bill.  Discredit amount was shown on my account and then removed because AGL has said they've sent me the check. This seems completely convoluted when they are trying to go completely paperless. Is AGL hoping most people can't be bothered to cash these checks? Why did they not just apply this amount to my overall account?

1 REPLY 1
Panda
Super Charger
0 Replies 1100 Views

Commenting because I'd be interested in hearing the answer too - I agree it's not a great experience 

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