Dear AGL Customer Support,
I was advised by Koran in a phone call due to my disability being deaf and issues with the call cutting out what he was saying given that I am in Melbourne and he called me from Adelaide after receiving a direction from the Energy and Water Ombudsman to deal with my complaint of unable to communicate and understand successfully with call agents using headsets( I am fully aware of the reasons why they are used - for Occupational Health and Safety purposes) and the fact that other agents' conversations with other customers encroaching into my phone calls due to their closeness to the agent I am trying to make enquiries with.
I have come to the AGL Website and I am still unable to find the link for webchat advised by agent on Wednesday
