Unable to access my account in chrome

ShaunaJ
Switched-on
1 Reply 5275 Views

Hi, 

I have been attempting to access my account via google chrome and it keeps coming up with the greyed out image as seen below. I am able to access my account via safari however this is not convenient and I would like a solution on how to access via chrome. This problem has been ongoing for over 6 months, I have cleared my cache and cookies multiple times yet the problem still persists. 

 Screen Shot 2019-06-10 at 11.34.12 am.png

5 REPLIES 5
jayden_AGL
AGL Moderator
1 Reply 5266 Views

Hi ShaunaJ,


Thank you for bringing this to our attention!

 

We'll need to jump into your account in order to address this. Could you please send me a quick private message with your AGL account number and address when you get the chance?

 

Kind regards,

 

Jayden

ShaunaJ
Switched-on
1 Reply 5238 Views

Hi Jayden,

 

I had private messaged through the requested details on Tuesday 11 June 2019. As of yet I have not heard anything more and am still unable to access my account in Chrome. Can you please provide a timeline for when this will be fixed. 

 

 

jayden_AGL
AGL Moderator
1 Reply 5233 Views

Hi ShaunaJ,

 

My apologies for the oversight.

 

I'll be in touch with you via private message shortly.

 

Kind regards,

 

Jayden

himdew
Switched-on
1 Reply 3687 Views

I am having same issue since last 3 months.

-Nam-
AGL Moderator
0 Replies 3683 Views

Hi himdew! 

Welcome to the AGL Community! 

If you're not able to get any information from your AGL My Account, please send me a private message so we can check this for you. 

 

Kind regards, 

 

-Nam-