Yesterday I wanted to transfer an account to AGL, and found that while your customer service was so pleased to facilitate my request, I just WISH that she would listen to what I was actually saying
I mentioned, at least 4 times that this was a BUSINESS transfer, I had all of the relevant information for her including the NMI and address of same
I was asked if there was life support equipment, no this is a business, do you have a concession card, no this is a business, what is your name..............., but this is a business, what is the name on the previous provider's account .....&....... trading as ............... OH, so this is a business, SERIOUSLY? and this is after I mentioned that this is a farming account, WHICH IS A BUSINESS
Please listen to your customers, some of them know what they actually want
Hi @Jan12453 ,
Sorry you ran into this frustration. Just so you're aware, there's actually a separate contact number for business sign-ups. You can find it listed on the Business Plans page.