Potential New Connection

boneandboney
Semiconductor
1 Reply 5995 Views

A chat started today at 18:15 -Jan 4th - Jerome - Via Victorian Energy Compare.

We have an offer of ID AGD75520MR.   It was stated by your AGL rep that the "offer code" is different from your AGL offer code, even though it had an AGL header.

This chat was then closed during the time that I ate my dinner -  7 minutes was only allowed, before being cut off! - This is applauding.

If this offer of ID AGD75520MR cannot be honoured, we will be taking this to Victorian Energy Compare or the Ombudsman.

We are not happy.

3 REPLIES 3
jayden_AGL
AGL Moderator
1 Reply 5983 Views

Hi boneandboney,

 

Thank you for taking the time to provide this feedback.

 

I'm sorry to hear that you've had such a poor experience with our customer service team! Can I please ask which specific component of this offer was not being fulfilled? Percentage discount, rates, bonus credit etc.

 

Kind regards,

 

Jayden

jayden_AGL
AGL Moderator
1 Reply 5946 Views

Hi boneandboney,

 

You'll note that I have hidden your previous as this contained quite a bit of personal or sensitive information.

 

I'll ask you to kindly send me a private message with your AGL account number so that I can follow up on this for you further.

 

Kind regards,

 

Jayden

boneandboney
Semiconductor
0 Replies 5940 Views

 Hi Jayden,

I did not realise that our discussion is visual to everyone and don't know how to send a "private" message (as you suggested).
This is for potential new connection.  We do not have an account number.
We have the offer with your letterhead.  Please see previous chat transcripts.
I am finding this very frustrating as I seem to have to keep repeating myself.
 
Regards
Keith Bone.