Hey I’ve managed to accidentally overpay my account instead of a weekly partial payment, leaving my weekly budget short by several hundred dollars. I’ve spoken with my bank and they need to receive a letterhead from agl releasing the funds back to them. How do I get a team member to email me regarding this situation and ultimately my bank?
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Welcome to the Community!
Provided this over payment has reached your AGL account, we'll be able to refund this back to you. To arrange this, you'll just need to get in touch with our customer service team here!