Over billing

[Anis]

Hi, 

I just got my Gas bill today and it seems exaggerated considering my whole family has been away for the last couple of months. 

I am sure I have not consumed that much gas compared to last quarter, considering I was the only user and I am not home during the day and do not consume much gas when I am home (i.e. I don't cook daily). 

I see that the gas bill is estimated based on my last bill. Not sure how to rectify this. 

Regards

Anis

[jayden_AGL]

Hi Anis,

If your bill has been estimated, then we'll simply ask you to provide us with a current meter reading so that we can sort this out! You can do this using your AGL My Account. Please find more information here: How do I submit a meter read using My Account?

Kind regards,

Jayden