I have been trying to download a bill for the past 6 weeks via both the iPhone app and via a computer & both sites are completely useless. I used to get daily usage information which has now disappeared / crashes and I can't download a bill. I basically get an email saying how much I owe & when it will be direct debited & no way of checking ANYTHING about the bill or usage. This is simply unacceptable & has only occurred since the app & website were updated.
On a further note, anything to do with payment to you is working fine. In fact I cannot even delete the direct debit option at all - you're simply more interested in getting money than providing a useful service.
Please fix the app & website at your earliest convenience. The ONLY reason I have remained with AGL was because I could monitor my daily usage. However if this information will no longer be available I will terminate all services with AGL immediately. We have two properties with gas & electricity & soon to have another to connect.
