My plan keeps changing

[Vellam]

My plan keeps changing from residential to business and then back again, I am not a business I am a residential, I have now twice supplied my rates notice as proof of status, its painful process to call up and explain this every time, I now have like 4 different account numbers for the same address, why does something so simple have to be so complicated

[megan_AGL]

Hi Vellam,

We are sorry to hear that this has happened to you multiple times. 

We would really like to get some more information from you, we will send you a private message now.

Kind regards,

Megan