Multiple Credit Enquiries by AGL

[uz96]

I signed up for AGL in November last year and a credit check was done on my file. However, AGL put the connection address to my neighbour's place and after contacting AGL to get it resolved, they only half fixed it. The electricity was at the right address but the gas wasn't and in addition, another credit check was performed. I contacted AGL once again and finally got the gas connected at the right place, however, once again AGL performed another credit check. So I've had a total of 3 credit checks done on my account - instead of the standard 1 and as you can imagine this has tanked my credit score.

I've tried getting in touch with AGL multiple times but have not heard back. Can someone from AGL please get in touch with me asap.

Thank you.

[-Olgi-]

Hi @uz96,

Welcome to AGL Neighbourhood!

I'm sorry to hear this has occurred on your account. I'd be more than happy to look into this for you. I'll send you a private message to grab your account details from you.

Thanks,

-Olgi-

[uz96]

Thank you Olgi. I have replied to your message.

[JOB10]

Hello, the same thing happened to me when setting up utilities at a new rental apartment. My gas was connected with AGL but unbeknownst to myself and the property manager, Energy Trade was the supplier of the electricity for the whole complex. I initially applied for both in December, but the electricity was not connected, AGL did not know why. When I applied again in April, another credit check was performed. Is there any way to resolve this?