Monthly billing

[Manuela]

I would like to tell a human that this latest idea of monthly billing is objectionable. It is just a way to force you to go to direct debit  because of the inconvenience it causes . With direct debit, people are less likely to question their bills. And I know from friends and family just how many mistakes are regularly made in billing .
AGL - don’t try and couch this change as a benefit for the customer. It is purely for your profits

[FrankF]

What a total crock of an answer. The email I just received gave no indication at all that you could opt out of monthly billing. It was a deceptive email. I am totally considering of dumping AGL as my provider for false and deceptive practices.