Increased electricity rates

[Kat86]

Been with AGL for years. Just received 2nd or 3rd rate increase notification within the last 2 months. My new rates are now more expensive than Origin! What on earth!!!

[crystal99robert]

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@Kat86 wrote:

Been with AGL for years. Just received 2nd or 3rd rate increase notification within the last 2 months. My new rates are now more expensive than Origin! What on earth!!!

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AGL, like other energy providers including Origin, has been adjusting electricity prices, with recent changes often taking effect around July 1st each year. While regulations aim to limit increases to once a year for many customers, some specific product types or unforeseen events can allow for more frequent adjustments. It's advisable to compare your current AGL plan with Origin's offerings and other providers in your area, as prices can vary significantly based on location, usage, and specific plan features. Many comparison sites or calling providers directly can help you find the most competitive rates.

[Kat86]

So basically customer loyalty means nothing to AGL now.Sent from my Galaxy

[SYED_AGL]

Hi @Kat86,

Thanks for reaching out.

I’m really sorry to hear about your experience — I completely understand how frustrating that can be, and we truly appreciate you bringing it to our attention.

We do offer competitive plans from time to time, and I’d encourage you to check out what’s currently available. You can compare your current rates with our latest offers here:
👉 https://www.agl.com.au/residential/energy/compare-plans

There may be a plan that better suits your needs, and we’d be more than happy to assist if you have any questions along the way.

Thanks again for reaching out — we're here to help.

SYED