Incorrect gas bill after disconnection and vacant property

[Nahid-1987]

• Dear AGL Customer Service,

I am writing regarding a gas bill that has been issued to me, which I believe is incorrect.

I disconnected both electricity and gas at my property (removed personal details) on 11 September.

The final payments for both services were made and fully paid, as shown in my payment records:

• Final payment of $283.73 on 8 October
• Final payment of $212.79 on 14 October

Both accounts show $0.00 remaining.

In addition, please note that the property was completely vacant due to renovations from 14 July until 1 November, with no one living in the house and no gas usage during this period.

Given that:

• the services were disconnected from 11 September,
• the final bills were paid in full, and
• the property was vacant for the above period,

I do not understand why I have received another gas bill.

Could you please investigate this matter and confirm why this bill has been issued, and arrange for it to be cancelled or corrected if issued in error?

[Mia_AGL]

Hey there!

I am happy to assist you with this enquiry! Please provide me with your account number and we will get this sorted as soon as possible! I have sent you a private message now.

Mia.