Inconsistent amounts on billing communications

Michelle-A
Switched-on
1 Reply 2220 Views

Hi there,

 

Trying to work out why the email from AGL (and the online account and the phone app)  says a credit of $X but the text message says a refund of $Y. 

Why is there inconsistency between the different communications?

2 REPLIES 2
-Jenna-
AGL Moderator
1 Reply 2203 Views

Hi Michelle-A, thanks for being part of the AGL Community.

 

We can certainly look into this for you but you'll need to contact us directly here.

 

You can also get in touch with through AGL Messenger via the APP, or by logging into My Account.

 

Kind Regards,

Jenna 

12coogee4
Switched-on
0 Replies 1811 Views

did not get march bill