I want to speak to an operator!!!!!!

RosiE_15
Switched-on
4 Replies 1423 Views

All I wanted to do was speak to an operator and change my credit card details.... simple you would think? 
but no, clearly you don’t want to provide me with any customer service what do ever... 

I don’t want to use the automated system! I just want to speak to a person!!!!

i think I will have to go to a company that will provide me with a person to talk to...

regards a not very happy customer!!!!

5 REPLIES 5
David_AGL
AGL Community Manager
0 Replies 1416 Views

Hi @RosiE_15 , no problem - the automated system is there to handle common queries quickly, but you will always have the option to speak with a real agent, either by phone or web chat. 

---
If a post answers your question, please click MARK AS SOLVED. This helps others in the community find the answers they're looking for.
inodes
Switched-on
0 Replies 560 Views

I suggest listening to all automated prompts. Rather than choosing gas or electricity, there is an option for changing address or an option for "all other enquiries" which redirects to a staff member.

NeilC
Powerhouse
0 Replies 540 Views

@inodes 

 

I don't know about the app but on the web interface after you log in.

Click on your Account name (Top right Hand side)

Then Account Settings

NeilC_0-1639828944679.png

Billings and Payments

Edit Saved payment methods

And you can change your card details.

I don't use it but reckon that you may have to delete the old card and add the new one.

If its simply changing the expiry date you should be able to do that.

NeilC_1-1639829229190.png

Cheers

Neil

 

If my post answers your question, please click MARK AS SOLVED!

Also would be nice if you also LIKED my reply

Dmacsten3177
Switched-on
1 Reply 508 Views

I need to change my card number - payment is due tomorrow

NeilC
Powerhouse
0 Replies 504 Views

@Dmacsten3177 

 

Look at the posts above.

 

Either do it yourself or speak to an operator.

 

Cheers

Neil