I paid twice for a bill

[VINCENTZXT]

This is a very sad thing. Because I forgot to pay the bill at the beginning of the month (I paid the bill on 12.4), which caused me to pay the bill again on the 24th（12.24）. I wonder if I can get the money back? 😞

[Ellen1]

Hi Vincentzxt, 

This situation can be quite upsetting, don't stress though as these things happen to the best of us. 

If you have overpaid your account you can organise a refund for your credit by messaging us on your app, or give us a call. 

Thanks 

Ellen