I have not received my bill for period ending 22/10/2021.

ronald49
Switched-on
1 Reply 1349 Views

When I check my account online usage is showing as continuing from last cycle. Am i now on a different payment plan? I prefer to pay monthly.

 

2 REPLIES 2
David_AGL
AGL Community Manager
1 Reply 1335 Views

Hi @ronald49 ,

 

To make sure you've got monthly billing set up:

 

Monthly billing in My Account:

  1. In My Account, select your name in the top right corner, then 'Account Settings'
  2. In the 'Billing and payments' menu, go to 'Monthly billing' and select 'Edit'
  3. Select your account, then choose your preferred bill issue date
  4. Select 'Switch To Monthly Billing' to complete.

From here, you can also cancel monthly billing.

 

Monthly billing in the AGL app:

  1. Go to the Account tab, Settings, then Monthly Billing.

 

 

 
1949ron
Switched-on
0 Replies 1321 Views

I was surprised to receive a reply telling me to check my account settings. I have been billed monthly for decades. A simple "you will receive your bill in a few days." would have been the the appropriate reply. A reply like the one sent to me implied the people at AGL were not interested in looking at my inquiry or explaining why my bill was late. I have since changed my account to bill smoothing and will no longer expect a bill in the email so I can pay promptly.