Hello @John123456,
Thank you for reaching out.
I am truly sorry to hear about your recent experience with not receiving your December gas bill. I can appreciate how incredibly frustrating this must have been, especially when it resulted in you being charged an overdrawn fee from your bank.
We can certainly review your account and take a further look into this matter for you. I'll send you a private message and get some details.
Kind Regards,
Natalie
