Gas bill too high - don’t have access to meter

[AndreC]

I received a gas bill yesterday for my 2bd apartment (2 people), for which I assume only my water is gas heated as my stove is electric. Supposedly I’m using over $9 a day on gas, which is extremely absurd. I don’t have access to the meter as I live in an apartment block, and there isn’t one anywhere inside my apartment or any of the cupboards, so I’m unable to submit an actual reading (the bill is confusing, but I think it states it was an estimate). What options do I have to have my bill corrected?

[Ellen1]

Hi AndreC! 

Welcome to AGL Community! 

That sounds quite concerning, we can certainly help you with this. 

If you are struggling to locate your gas meters, generally your building manager should be able to assist you with this. 

If you send our dedicated team a message here, they will be able to assist you. 

Thank you 

Ellen