Follow-up on Electricity Bill and Account Details

[eddsantana]

Dear AGL Support Team,

I am writing to follow up regarding my account, as I have not yet received any communication pertaining to my electricity bill. Approximately seven weeks ago, I contacted AGL support to confirm that the electricity bill had been successfully transferred to my name. At that time, I was informed that my details were correct , and that I would receive my electricity bill via email by the end of November.

However, as of today, December 10th, I have not received any email or physical mail regarding my electricity bill. I would appreciate it if you could investigate the matter and provide clarification on the status of my account.

For your reference, my details are as follows:

• Email: [removed personal details]
• Address:  [removed personal details]

I look forward to your prompt response.

Kind regards,

[megan_AGL]

Hi eddsantana,

Thank you for reaching out, we are more than happy to assist you with this one.

We have removed your personal details from this post as this is posted on a public forum.

We will send you a private message now to get more details from you.

Kind regards,

Megan