Entering meter read never works

TomE2020
Switched-on
1 Reply 1190 Views

In the 3 or 4 months I've had AGL Energy, I've only ever successfully been able to enter a meter read once.

Every time I try, I've been faced with this stupid "Let's have a chat" "We;re having trouble with your read".

 

There's no way to 'chat'.

 

So I google and find my way here, and see a thread someone suggesting this link:

https://www.agl.com.au/contact-us/social/contact-us

 

And what do you know. There's no yellow chat icon. wtf AGL? This is BS.

1 REPLY 1
David_AGL
AGL Community Manager
0 Replies 1186 Views

Hi @TomE2020 , some customers report difficulty with accessing the chat feature from some browsers or versions. Trying on another browser or device might help.

 

You can also log into your My Account page and click "Message Us" to get in touch.