Energy consumer

1 Reply 1668 Views

I have a Granny Flat where no one lives in now. The previous person living there has disconnected and cancelled their contract with AGL.


Electricity is still working in the granny flat. I thought it was disconnected.


I just received a bill for the granny flats address but with Energy consumer on it.


I rang AGL customer service an was advised No no needs to pay the bill.

After reading a few post on this topic. im confused

AGL Moderator
1 Reply 1664 Views

Hi Jusb3, 


Thanks for being part of the AGL Community.


An Energy Consumer bill will be generated if there is usage registered for a meter with no account set up. So that we can look into this further, please contact us here.


Kind Regards,


0 Replies 1656 Views

Thanks for your reply.


I already have contacted AGL by phone and the response I got is in my original post.


Can you provide something from your policy in regards to "energy consumer"


Or can you contact me directly.