@Gilly50,
These are community pages and any member of the community can reply.
You will notice a SEARCH box at the pages, you can do a search to possibly find your answer.
I have done so for you and an official AGL response is available from the web address below:
https://neighbourhood.agl.com.au/t5/Energy-Accounts-and-Billing/hi-i-would-like-to-know-how-i-can-pa...
Cheers Neil.
If this solves your query clink on the solved link and also click on the like link.
Cheers Neil
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