Daily repeat of bill with new "Direct Debit date"

ozdroggy
Semiconductor
1 Reply 2746 Views

For the first time I have been getting daily emails of my current bill with a new Direct debit date.

This has been happening for about two weeks.

As this is probably an automated process I am worried about possible multiple Direct debits.

I have spoken to AGL yesterday and suggested it was a glitch, they said they would fix, but it is still there today.

Has anyone else experienced this anomaly?

4 REPLIES 4
-Steve-
AGL Moderator
1 Reply 2737 Views

Hi ozdroggy, sorry this is occurring so we can investigate why this is taking place please get in touch via Messenger in My Account or the AGL App. 

ozdroggy
Semiconductor
1 Reply 2734 Views

By "get in touch via Messenger" I assume you mean the 'chat' thing?

David_AGL
AGL Community Manager
1 Reply 2710 Views

@ozdroggy , yes, if you log into your My Account page, you'll see a Message Us button.

ozdroggy
Semiconductor
0 Replies 2661 Views

NO!

I have "Messaged" and phoned and am still getting daily repeats of my current bill with a new Direct Debit Date.each day.