Costs

[Seanmc]

I swapped to AGL and my bills have got bigger. I will immediately to trying to swap  to another provider. You are charging more than my previous provider. I really don’t know how you get away with this. 

[Seanmc]

You are probably the worst, customer service, fees, lies. My god. No me should use your service. 

[Lester · Accepted solution]

You are best talking to AGL on the phone direct, they will direct you to the main contact page here in general.

www.agl.com.au/help-support/contact-us 

Most likely, you were put onto some sort of different tariff / plan, and it doesn't suit you or your households usage.

They can work through options that may be a lot better for you, a lot depends on if you have old analogue or digital metering, plans can vary a lot more with digital smart meters.

Getting on the right plan with the right retailer is critical now, it's easy to be caught in a bad billing situation.

Good luck.

[SYED_AGL]

Hi, 

Very well said @Lester 

@Seanmc  Thanks for reaching out.
Please contact us on https://www.agl.com.au/help-support/contact-us
Our dedicated team will look into it for you.

Thanks for you patience