I am a new customer and signed up for an AGL account this Monday. Our electricity and gas connection has been scheduled for the middle of this month. On Monday, I did see my AGL online account was all good. But there is a typo in my first name and I asked the agent to correct it. Then after that, I found I cannot access my account. I got the error message as shown below:
I use Chrome and I tried to clear cache. But it doesn't work. I also tried to log into AGL mobile app via my iphone, I got the following error:
The other agents told me when the connection is done later this month, I will be able to access my account. But I don't think that's true. Because I did access my account for a little while on Monday, and I found many people have similar issues. Could you please help me on this issue? If you need further information, please let me know. Thank you so much.
